1 00:00:00,000 --> 00:00:06,780 Okay, so imagine this. You've just gotten to Paris after a long flight, and you're 2 00:00:06,780 --> 00:00:10,360 exhausted. Right. But you're really excited to start your trip. Yeah, yeah. 3 00:00:10,380 --> 00:00:14,760 You're checking to this really nice hotel. Okay. And you haven't even unpacked yet. 4 00:00:14,960 --> 00:00:22,660 Mm-hmm. And somehow your concierge has arranged a private after-hours tour of the 5 00:00:22,660 --> 00:00:28,120 Louvre. Oh, wow. And a reservation at that restaurant that's always booked up. Like 6 00:00:28,120 --> 00:00:32,360 impossible to get into. Yeah. Exactly. It's like they have some kind of secret 7 00:00:32,360 --> 00:00:37,560 superpower. It really does feel like magic sometimes. Right. And oftentimes that 8 00:00:37,560 --> 00:00:44,480 magic is all thanks to this network of concierges. Uh-huh. It's a global network, 9 00:00:44,620 --> 00:00:49,000 actually. What? Called Les Clefs d'Or. Le Clef Store. Yeah. I was reading about 10 00:00:49,000 --> 00:00:52,780 them. Oh, really? In this article from the Le Luxure blog. Okay. Which honestly got 11 00:00:52,780 --> 00:00:57,280 me thinking about how these golden keys fit into the whole luxury travel world. 12 00:00:57,420 --> 00:01:00,640 Well, those golden keys that they wear. Yeah. Are a surprise. They're a symbol of 13 00:01:00,640 --> 00:01:06,340 this really high level of service. Okay. It goes way beyond what you would expect 14 00:01:06,340 --> 00:01:10,020 from a typical concierge. I see. Like we're talking about anticipating your 15 00:01:10,020 --> 00:01:14,480 needs. Wow. Before you even realize you have them. Okay. Creating these perfectly 16 00:01:14,480 --> 00:01:19,000 tailored experiences. So is it more than just like telling you where the closest 17 00:01:19,000 --> 00:01:23,720 bakery is? Yeah. Or hailing a cab for you? Much more than that. Okay. It's about 18 00:01:23,720 --> 00:01:29,000 crafting personalized, unforgettable experiences. Can you give me an example? 19 00:01:29,140 --> 00:01:34,360 Yeah. So the article mentioned this guest who just asked for a vineyard tour in 20 00:01:34,360 --> 00:01:38,300 Mallorca. Oh, yeah. So instead of just booking them a standard tour, the 21 00:01:38,300 --> 00:01:45,940 concierge actually set up an exclusive visit with the winemaker. Really? And a 22 00:01:45,940 --> 00:01:50,040 special tasting just for them. Wow. Tailored to their preferences. That's 23 00:01:50,040 --> 00:01:54,360 incredible. Yeah. There really seems like they have this sixth sense about what 24 00:01:54,360 --> 00:01:58,600 guests would enjoy. Is that something that they teach in the Cleft Store training? 25 00:01:58,600 --> 00:02:03,620 It's kind of both, actually. Okay. You have to have years of experience in luxury 26 00:02:03,620 --> 00:02:09,020 hospitality even to be considered for LesClf d'Or. Oh, wow. Okay. And then there's 27 00:02:09,020 --> 00:02:14,480 this really intensive examination process to pick out the best of the best. So it's 28 00:02:14,480 --> 00:02:20,140 really rigorous. Yeah. Okay. So that training teaches them a deep understanding 29 00:02:20,140 --> 00:02:27,720 of guests, cultural nuances, a knack for knowing what people want. Interesting. But 30 00:02:27,720 --> 00:02:29,060 there's also a certain level of experience. There's a certain intuition 31 00:02:29,060 --> 00:02:34,160 that comes into play. Right. So you're not just born a Clef d'Or concierge. Right. 32 00:02:34,220 --> 00:02:39,520 You really have to earn it. You really do. But in today's world where everybody has 33 00:02:39,520 --> 00:02:44,860 apps for booking travel and stuff. Right. How important is that personalized 34 00:02:44,860 --> 00:02:49,360 service? It's a good question. Yeah. And it's something a lot of people ask. Right. 35 00:02:49,520 --> 00:02:56,300 But technology doesn't replace human touch. It actually enhances it. So it's 36 00:02:56,300 --> 00:03:01,280 not like AI versus humans. Right. It's more like they work together. It is. So 37 00:03:01,280 --> 00:03:07,480 think about it this way. Yeah. You have those digital concierge services on apps 38 00:03:07,480 --> 00:03:14,380 and tablets, which is helpful for basic requests, but then you also have AI that 39 00:03:14,380 --> 00:03:21,100 can analyze guest preferences and help the concierges give even more personalized 40 00:03:21,100 --> 00:03:25,680 suggestions. So they could suggest a new restaurant based on what you liked before. 41 00:03:26,040 --> 00:03:30,980 Exactly. Or a spa treatment. That's the idea. Okay. But what sets apart a le Clefs 42 00:03:30,980 --> 00:03:35,000 d'Or concierge. Right. Is they can go beyond the algorithm. Okay. They can read 43 00:03:35,000 --> 00:03:39,020 between the lines. I see. And understand what you really want. I'm starting to see 44 00:03:39,020 --> 00:03:45,500 how the human element is so important. But wouldn't you say that today's traveler is 45 00:03:45,500 --> 00:03:53,720 more tech savvy and independent? Right. Do they even want this level of service? 46 00:03:54,020 --> 00:03:58,060 What's interesting is that even with all this technology. Mm-hmm. Travelers today 47 00:03:58,060 --> 00:04:02,820 are looking for. Okay. Authenticity. Okay. And personalization. Yeah. More than ever. 48 00:04:02,880 --> 00:04:06,880 So they don't just want comfort. Right. They want something more. They want unique 49 00:04:06,880 --> 00:04:12,100 experiences. Okay. Experiences that are tailored to them. Yeah. To their values. I 50 00:04:12,100 --> 00:04:17,310 see. And that's where a Le Cleft Door concierge is so valuable. Okay. They're 51 00:04:17,310 --> 00:04:21,750 not just doing what you ask. Right. They're creating these experiences. Yeah. 52 00:04:21,750 --> 00:04:25,670 That really connect with you. So like what kind of things. What we're talking about. 53 00:04:25,810 --> 00:04:29,350 Rubable. Like imagine someone who loves fashion. Okay. They might arrange a VIP 54 00:04:29,350 --> 00:04:33,830 pass to a fashion show. Oh wow. Or if they're really into sustainability. Okay. 55 00:04:33,890 --> 00:04:38,670 They could set up an eco lodge trip in the rainforest. That's incredible. It's about 56 00:04:38,670 --> 00:04:44,370 finding those hidden gems. Right. The things you wouldn't find on your own. 57 00:04:44,490 --> 00:04:47,750 Yeah. You can't just book that stuff online. Exactly. It seems like they're 58 00:04:47,750 --> 00:04:51,370 almost like cultural ambassadors. Right. Bringing the traveler and the destination 59 00:04:51,370 --> 00:04:55,750 together. Yeah. They really bridge that gap. I bet that leads to some serious. 60 00:04:55,770 --> 00:04:59,610 Wow. That is brand loyalty for the hotel. You're absolutely right. Right. These 61 00:04:59,610 --> 00:05:03,770 concierges are representing the hotel. Okay. A good experience with them. Yeah. 62 00:05:03,930 --> 00:05:08,650 Can make a huge difference. I see. People will leave good reviews. Right. Tell their 63 00:05:08,650 --> 00:05:13,250 friends about it. Word of mouth. Exactly. And they'll come back again. Makes sense, 64 00:05:13,290 --> 00:05:18,450 right? It does. In the world of luxury travel. Mm-hmm. Those little touches can 65 00:05:18,450 --> 00:05:22,790 make a hotel stand out. But what about the future of this job? Yeah. With all the 66 00:05:22,790 --> 00:05:28,110 talk about AI. Mm-hmm. And automation. Yeah. And automation. That's something the 67 00:05:28,110 --> 00:05:31,930 luxury article talked about. Really? It highlighted how technology will change 68 00:05:31,930 --> 00:05:38,690 things. Okay. But at the core. Yeah. That human element is irreplaceable. So robots 69 00:05:38,690 --> 00:05:43,370 aren't taking over just yet? Not quite. Okay. Good. But concierges will have to 70 00:05:43,370 --> 00:05:49,050 adapt. How so? They'll need to specialize. Okay. Become experts in specific areas. 71 00:05:49,350 --> 00:05:54,150 Like what? Like wellness travel. Okay. Or cultural experiences. Uh-huh. Sustainable 72 00:05:54,150 --> 00:05:58,190 tourism even. Interesting. There's a bunch of intelligent concierge who can plan a 73 00:05:58,190 --> 00:06:02,890 whole itinerary for a vegan foodie. Wow. Connecting them with restaurants. Right. 74 00:06:02,970 --> 00:06:06,650 Farmer's markets. Uh-huh. Cooking classes. That's really cool. It's like they're 75 00:06:06,650 --> 00:06:12,210 trendsetters. Yeah. In luxury travel. Always one step ahead. Exactly. It's 76 00:06:12,210 --> 00:06:17,190 fascinating how. Yeah. Something like Les Clef's door. Mm-hmm. Can stay relevant. 77 00:06:17,450 --> 00:06:22,670 Right. In a world that's constantly changing. It shows how powerful human 78 00:06:22,670 --> 00:06:26,530 connection is. Doesn't it? In a world that's becoming so digital. Yeah. People 79 00:06:26,530 --> 00:06:31,870 crave real interaction. I agree. Those moments that make you feel valued. And in 80 00:06:31,870 --> 00:06:35,630 the luxury travel world. Yeah. Where expectations are so high. Yeah. That 81 00:06:35,630 --> 00:06:38,270 connection can really make all the difference. It can make an experience 82 00:06:38,270 --> 00:06:42,930 truly memorable. Now I have to ask you. Yeah. If you could have one of these 83 00:06:42,930 --> 00:06:48,810 amazing concierges. Oh, why? Plan your dream trip. Hmm. Okay. What would you ask 84 00:06:48,810 --> 00:06:53,630 for? That's a good one. Yeah. Give me some inspiration. I'd challenge them to create. 85 00:06:53,890 --> 00:06:58,330 Okay. A time travel experience. Whoa. Yeah. Not literally, of course. No. Right. 86 00:06:58,410 --> 00:07:02,170 But something that makes me feel. Yeah. Like I'm in a different time period. Okay. 87 00:07:02,730 --> 00:07:07,750 Maybe a tour of a medieval castle. Mm-hmm. Mm Led by a historian in character. That 88 00:07:07,750 --> 00:07:12,670 would be so cool. Or a traditional peace ceremony in Japan. Wow. In a really old 89 00:07:12,670 --> 00:07:17,970 garden. Yeah. Wearing authentic clothes. I love it. To experience history firsthand. 90 00:07:18,350 --> 00:07:22,950 That's the kind of thing. Right. You can't just find online. Exactly. And that's 91 00:07:22,950 --> 00:07:26,390 where Let Cleft Store comes in. They make the impossible possible. Turning one of 92 00:07:26,390 --> 00:07:29,010 your dreams into reality. Making travel into something truly special. They go 93 00:07:29,010 --> 00:07:33,550 beyond just fulfilling requests. Yeah. They connect you with the heart of a 94 00:07:33,550 --> 00:07:40,430 place. Okay. I'm adding become best friends with a cleft door concierge to my 95 00:07:40,430 --> 00:07:44,330 bucket list. That's a good one. This has been such a fascinating deep dive. It has 96 00:07:44,330 --> 00:07:47,870 been. I feel like I understand luxury travel. Yeah. On a whole new level. I'm 97 00:07:47,870 --> 00:07:52,610 glad to hear that. It's amazing how this industry is all about going above and 98 00:07:52,610 --> 00:07:56,890 beyond. And creating those remarkable experiences. Speaking of remarkable 99 00:07:56,890 --> 00:08:02,990 experiences. Yes. We want to hear from you. Tell us. What impossible request 100 00:08:02,990 --> 00:08:08,110 would you make? If you had a Let Cleft Door concierge. Share your wildest travel 101 00:08:08,110 --> 00:08:12,930 dreams. Head over to our social media pages. And let us know. We can't wait to 102 00:08:12,930 --> 00:08:17,410 hear what you come up with. Until next time. Keep exploring. Keep dreaming. And 103 00:08:17,410 --> 00:08:22,130 keep diving deep. It's funny, isn't it? What's that? We always think about luxury 104 00:08:22,130 --> 00:08:27,050 as these material things. Yeah. Fancy cars. Yeah. Designer clothes. Mm-hmm. 105 00:08:27,230 --> 00:08:31,790 Expensive hotels. Yeah. I get what you mean. But what we've been talking about is 106 00:08:31,790 --> 00:08:35,150 something totally different. It's a different kind of luxury, right? Exactly. 107 00:08:35,270 --> 00:08:40,070 It's like the luxury of experience. Yeah. Having someone who gets you. Mm-hmm. And 108 00:08:40,070 --> 00:08:44,850 creates these moments that are special to you. And that human connection. It's so 109 00:08:44,850 --> 00:08:48,730 important. That feeling that someone really cares. You can't always buy that. 110 00:08:48,890 --> 00:08:52,910 You can't. That's where these Cleft Door concierge come in. The luxury article 111 00:08:52,910 --> 00:08:56,130 really made me think about that. It's not about the luxury. It's not just about 112 00:08:56,130 --> 00:09:00,890 doing what you ask for. Right. It's about understanding the person. Mm-hmm. Their 113 00:09:00,890 --> 00:09:05,390 passions and values. And their unspoken desires, too. Yeah. Creating something 114 00:09:05,390 --> 00:09:09,470 beyond their wildest dreams. It's like they're composing this symphony of 115 00:09:09,470 --> 00:09:14,090 experiences. I like that. They use their knowledge and connections. And their 116 00:09:14,090 --> 00:09:18,150 intuition. To create something amazing. They connect their guests. Yeah. With the 117 00:09:18,150 --> 00:09:22,190 soul of a place. It's like they're painting a masterpiece. Wow. Using travel 118 00:09:22,190 --> 00:09:26,870 as their brushstrokes. Beautiful. And you keep that memory with you. That's the 119 00:09:26,870 --> 00:09:31,130 power of a truly great experience. And that's why, even with all the technology, 120 00:09:31,610 --> 00:09:35,550 the concierge is still so important. Especially those with Lake Cleft Door. 121 00:09:35,950 --> 00:09:41,870 Because in the end, it's not about how fancy the hotel is. Right. It's about that 122 00:09:41,870 --> 00:09:46,870 human touch. That personal attention. Feeling like a valued friend. It's about 123 00:09:46,870 --> 00:09:52,130 those unexpected moments of joy. That make a trip unforgettable. That's the true gold 124 00:09:52,130 --> 00:09:56,170 standard of luxury. Creating experiences that really matter. That really touch you. 125 00:09:56,290 --> 00:10:02,310 That leave a lasting impact. This deep dive has been so eye-opening. I'm glad. I 126 00:10:02,310 --> 00:10:07,310 have a new appreciation for hospitality. And the magic that Lake Cleft Door brings. 127 00:10:07,730 --> 00:10:12,450 It's a special kind of magic. True luxury isn't about what you own. It's about how 128 00:10:12,450 --> 00:10:16,630 you experience the world. Couldn't agree more. And remember. Yeah. If you're ever 129 00:10:16,630 --> 00:10:22,910 lucky enough. Okay. To have a Lake Cleft Door concierge, challenge them. Really? 130 00:10:22,970 --> 00:10:27,490 Push the boundaries. Okay. See what they can do. You might be surprised. And don't 131 00:10:27,490 --> 00:10:32,330 forget. Yeah. Share your dream trips with us. On social media. We want to hear your 132 00:10:32,330 --> 00:10:37,190 impossible requests. Until next time. Happy travels, everyone.